Refund policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We are currently operating with a no refund no exchange policy.

Sales and Promo Codes

We DO NOT offer any refunds, exchanges or returns on SALE items or items purchased with a PROMO CODE or at a DISCOUNTED rate, all items are sold as is.
This also includes BLACK FRIDAY and CYBER MONDAY SALE 

EXCHANGES
We do not offer refunds STORE CREDIT ONLY

Due to COVID we are currently no longer accepting returns or exchanges

(For the safety of our staff & customers)

If you contact customer service requesting an exchange, it may be approved on a case by case basis, due to Covid 19
In order to be eligible for an exchange, item(s) must be returned unused and in the same condition that you received it. Item(s) must also be returned in its original packaging. 
To process your exchange, we require a receipt and proof of purchase.

WE DO NOT OFFER REFUNDS.

In some cases, if your reason for return is viable, we will accept.
This will result in a store credit of the total purchase item, MINUS the shipping cost you paid. 
Store credits are at ORIGINAL item prices and DOES NOT include any promotional discount/offer that is occurring at the time of retrieving store credit.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.  

Ensure you email within 14 days of receiving your order. Items reported after 14 days will not be reviewed. Returns on pre-order / handmade to order items are not accepted. Returns on sale items (this includes BF/CM) are NOT accepted as they are final.
All Black Friday Cyber Monday sales are final.

We recommend using a traceable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
In the case that we DO NOT receive your returned item, the store credit is no longer valid.
We advise you to read through our policies and terms and conditions before purchasing an item. By using and purchasing anything from our website you are accepting our policies and terms and conditions.